Laptop Repair – Hardware Solution – DVD Drive Replacement

Our Repair Process

Step 1 – Call us for a free quotation

Call our laptop repair experts for a free, accurate quotation on 0800 5999 119 / 0161 888 1232 or use our laptop repair contact form.

To make sure we can give you an accurate quote, you’ll need to provide us with the P/N or VGN number. Learn how to find your PN / VGN on your laptop. Call 0800 5999 119 for a free laptop repair quote

Step 2 – Send us your laptop using our nationwide secure service

After accepting our estimate, we will arrange for DPD to collect your laptop using the ‘Swap-It’ service. These specially designed boxes ensure that your machine is safe, secure and protected throughout its journey to our workshop. Plus, because the box has a special foam interior and closes on its own, you don’t need to worry about packaging your laptop yourself.

NEW – We recently introduced a new SMS alert service an hour before pickup is due. If the time isn’t convenient, you simply reply to the message and reschedule for another time. Alternatively, you can arrange your own courier or drop the unit into our office. Please note, you will receive either a text or an email stating the 1 hour window. Find out more about our next day courier service. Secure, nationwide laptop courier service

Step 3 – Diagnosis and repair

Once we receive your laptop, we send you an SMS or an email letting you know the machine is safe. We then diagnose the problem and make sure it is as described. If for whatever reason when we receive your laptop the diagnosis is different from the original we will contact you immediately to discuss this with you. If the diagnosis or price has changed we will only go ahead with the repair if you are happy for us to carry out the work. If you give us the green light, we get to work. If for any reason the problem is not solved or you feel it is beyond economical repair, you are only liable for the courier and diagnosis fee of £25.00 We also keep in touch with you throughout every stage of the repair process so there are no surprise delays or additional charges.

As well as fixing your problem, we also give your laptop a free valet, removing any dirt, dust or debris which has accumulated. Although simple, this can avoid future problems such as overheating, protecting vital parts such as the hard drive, motherboard and CPU. Quick, cheap laptop repair service

Step 4 – Returning your laptop

We only ask for payment once the laptop is repaired and offer a range of secure payment methods including PayPal and Sage Pay Now.

Visit our payment methods page for more information. When payment is received, we place the laptop back in the SwapItBox and arrange for delivery. Secure payment for your laptop repair
Quick turnaround time

We understand the problems and consequences when your laptop no longer works so we try keep our turnaround time within 3-5 days. We’re committed to fixing your machine in the shortest time possible, while also being extremely competitive on price.

Quotation

Because our technicians have fixed over 400,000 laptops, the quotation we give you over the phone is normally very accurate. Based on the information you provide, our engineer will give you a quote.

We keep our pricing structure simple, transparent and competitive. There are no nasty surprises at the end of the job, the only fees you pay on top of the initial £65 are the cost of the part and the VAT. Find out how we save you money on your laptop repair by visiting our pricing page.